Privacy Policy

Last Updated: November 2, 2026

This Privacy Policy describes how Steeltown Handcrafts (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from steeltownhandcrafts.com (the “Site”) or otherwise communicate with us.

1. Information We Collect

We collect information directly from you when you interact with our Site, submit custom order requests, make a purchase, or subscribe to our newsletter.

  • Contact Information: Full name, billing address, shipping address, email address, and phone number.
  • Order & Transaction Details: Items purchased, custom engraving or design details (including user-uploaded artwork, text, or reference photos), transaction amounts, and payment confirmation. (Note: Payment card details are processed directly by our third-party payment processors; we do not store full payment card numbers).
  • Form Inquiries & Communications: Details provided via contact forms, custom quote requests, email correspondence, or customer support inquiries.
  • Device & Usage Information: Automatically collected technical data when browsing the Site, including IP address, browser type, operating system, referring URLs, pages viewed, and device identifiers collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information to operate our business and provide you with high-quality handmade products and services, specifically to:

  • Fulfill & Deliver Orders: Process payments, manufacture custom items, print shipping labels, calculate shipping costs, and send order tracking updates.
  • Communicate With You: Respond to inquiries, confirm custom design proofs, provide order status updates, and offer customer support.
  • Marketing & Updates: Send newsletters, seasonal promotional offers, or event announcements if you have opted in. You may opt out of promotional emails at any time using the “Unsubscribe” link in the email.
  • Improve & Secure the Site: Analyze website traffic, troubleshoot technical issues, detect fraudulent transactions, and enhance site navigation and customer experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share information with trusted third-party service providers who assist us in operating our e-commerce business:

  • E-Commerce & Website Hosting: Platforms and database hosts supporting our storefront infrastructure.
  • Payment Gateways: Secure payment processors handling credit/debit card transactions.
  • Shipping & Fulfillment Partners: Postal and freight carriers (e.g., USPS, UPS, FedEx) to deliver your physical orders.
  • Email & Marketing Automation: Services utilized to deliver transactional receipts and marketing emails.
  • Legal Compliance: Authorities or legal entities if required by subpoena, applicable law, or to protect our legal rights, property, or safety.

4. Cookies and Tracking Technologies

Our website uses cookies and similar browser storage technologies to maintain shopping cart items, remember user preferences, and collect aggregated analytical data about site performance.

You can configure your browser settings to reject cookies or alert you when cookies are being placed. However, disabling certain cookies may impact core functionalities of the online store, such as cart checkout.

5. Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, tax, or accounting requirements, and resolve disputes.

We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to applicable legal exceptions.
  • Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data handling practices, please contact us:

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