Steeltown Handcrafts stands by our product quality, and our goal is your satisfaction. Please review our policies as follows:

Terms of Service

Last Updated: November 2, 2026

Welcome to Steeltown Handcrafts (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of steeltownhandcrafts.com (the “Site”) and any purchases of physical goods, digital assets, or custom fabrication services offered through our store.

By browsing our Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or services.

1. General Overview & Eligibility

• Store Operations: Our storefront is powered by WooCommerce and WordPress, providing an e-commerce platform for handcrafted goods, custom laser engraving, and UV-printed products.
• Eligibility: By using this Site, you represent that you are at least the age of majority in your state or province of residence.
• Modifications: We reserve the right to update, modify, or replace any part of these Terms by posting updates directly to this page. Continued use of the Site constitutes acceptance of those changes.

2. Custom Orders, Proofs & Approvals

Because each custom piece—such as personalized flags, engraved drinkware, leatherette patches, and signs—is fabricated to order, specific guidelines apply:

• Customer-Provided Assets: When you submit artwork, logos, graphics, or text for customization, you warrant that you own or possess the necessary licenses, rights, or permissions to use those materials. We reserve the right to decline any order containing copyrighted, trademarked, or infringing content without valid authorization.
• Design Proofs & Approval: For orders requiring digital mockups or proofs, production will only begin once you give explicit written approval (via email or direct site confirmation).
• Customer Responsibility for Errors: Please review all spelling, grammar, names, dates, badges, and layout specifications carefully. Once a proof is approved, Steeltown Handcrafts is not responsible for errors present in the approved design. Any modifications requested after approval or production has begun may incur additional material and labor fees.
• Natural Material Variations: Many of our items are crafted from natural hardwoods, slate, leather, or coated metals. Natural grain patterns, wood knots, color variations, and slight differences in laser burn depth or carbonization are inherent to handmade artisanal products and are not considered defects.

3. Pricing, Invoicing & Payments

• Pricing Adjustments: Prices for our standard items and custom services are subject to change without notice.
• Custom Quotes & Invoices: Custom orders may be quoted separately and billed through electronic invoicing. Custom production begins only after receipt of payment (or deposit, if specified in writing).
• Payment Security: Payments are processed securely via third-party processors. We do not store complete credit card numbers on our servers.

4. Production Lead Times & Shipping

• Fulfillment Times: Standard in-stock items generally process within 2–5 business days. Custom engraved, cut, or UV-printed items require dedicated setup and curing time; standard lead times are typically 1–2 weeks, though extended times may occur during peak holiday seasons.
• Carrier Services: Orders are shipped via standard commercial carriers (such as USPS, UPS, or FedEx) to the address provided at checkout.
• Tracking & Delivery: A shipping confirmation and tracking number will be sent once the label is generated. Risk of loss and title for items pass to you upon delivery to the carrier.
• Shipping Address Accuracy: Customers are responsible for providing complete and accurate shipping addresses. We are not liable for delayed, misrouted, or returned packages resulting from incomplete or incorrect addresses provided at checkout. Reshipment fees will apply.

5. Returns, Exchanges & Cancellations

• Custom & Personalized Items (Final Sale): Because custom-engraved, personalized, or custom-printed items are made to unique specifications, all custom sales are final. We cannot accept returns, exchanges, or issue refunds on custom work unless an error was made on our end that deviates directly from the approved proof.
• Non-Custom / Standard Products: For standard, non-personalized goods, return requests must be submitted within 14 calendar days of delivery. Items must be unused, unaltered, and in their original packaging. Return shipping costs are the responsibility of the customer.
• Cancellations: Cancellation requests for custom orders can only be accommodated if requested prior to material cutting, printing, or laser setup. Once materials are cut or engraved, the order cannot be canceled or refunded.
• Damaged in Transit: If an order arrives damaged during shipment:
  1. Notify us within 5 business days of carrier delivery.
  2. Provide clear photos of the damaged item, packaging materials, and exterior shipping box.
  3. Keep all packaging until the claim is reviewed. We will arrange a replacement or repair as appropriate.

6. Intellectual Property

All original designs, website copy, product imagery, graphics, logos, and digital assets created by Steeltown Handcrafts remain the intellectual property of Steeltown Handcrafts. You may not reproduce, duplicate, copy, sell, or exploit any portion of our designs or brand assets without express written permission.

7. Limitation of Liability & Warranty Disclaimer

Our products and services are provided “as is” and “as available” for your personal or business use. Steeltown Handcrafts disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose, beyond what is explicitly stated in our product descriptions.

In no event shall Steeltown Handcrafts, its artisans, or affiliates be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of our Site or products.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you goods or services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

9. Contact Information

Questions about these Terms of Service should be directed to:

• Steeltown Handcrafts
• Website: steeltownhandcrafts.com
• Email: [contact@steeltownhandcrafts.com]

Return & Damage Claim Policy

At Steeltown Handcrafts, every item is inspected before packaging to ensure it meets our quality standards. Because our products are handcrafted and many are made from natural wood, slate, and glass, damage during transit can occasionally happen. If your package arrives compromised, follow the steps below so we can resolve it quickly.

If Your Item Arrives Damaged

Carrier claims require strict documentation. Please complete the following steps within 5 business days of delivery:

1. Keep All Packaging Materials
   Do not throw away the exterior shipping box, inner packing (bubble wrap, paper, foam), or the damaged product. Carriers often require photos of the packaging or an inspection to approve a claim.
2. Take Clear Photos
   Capture sharp, well-lit photos showing:
   • The damaged item, focusing on the specific breakage or defect.
   • The exterior shipping box showing any dents, punctures, or crushed corners.
   • The carrier shipping label on the outside of the box (with the tracking number clearly readable).
   • The internal packing materials as they arrived inside the box.
3. Submit Your Claim
   Send an email to [contact@steeltownhandcrafts.com] with the subject line:
   Damage Claim: Order #[Your Order Number] - [Your Full Name]
   • Attach your photos.
   • Include a brief description of the damage.
4. Review & Resolution
   We will review your submission within 1–2 business days. Once verified, we will prioritize fabricating and shipping a replacement or issue an appropriate solution at no additional cost to you.

Standard Returns & Exchanges

• Custom & Personalized Items: All sales are final on custom laser-engraved, UV-printed, or personalized pieces. Returns or exchanges are not accepted unless there is an error in fabrication that differs directly from your approved digital proof.
• Non-Custom Items: Unused, non-personalized items may be returned within 14 calendar days of delivery. The item must be in its original, unaltered condition. Return shipping costs are the responsibility of the customer.

Privacy Policy

Last Updated: November 2, 2026

This Privacy Policy describes how Steeltown Handcrafts (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from steeltownhandcrafts.com (the “Site”) or otherwise communicate with us.

1. Information We Collect

We collect information directly from you when you interact with our Site, submit custom order requests, make a purchase, or subscribe to our newsletter.

• Contact Information: Full name, billing address, shipping address, email address, and phone number.
• Order & Transaction Details: Items purchased, custom engraving or design details (including user-uploaded artwork, text, or reference photos), transaction amounts, and payment confirmation. (Note: Payment card details are processed directly by our third-party payment processors; we do not store full payment card numbers).
• Form Inquiries & Communications: Details provided via contact forms, custom quote requests, email correspondence, or customer support inquiries.
• Device & Usage Information: Automatically collected technical data when browsing the Site, including IP address, browser type, operating system, referring URLs, pages viewed, and device identifiers collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information to operate our business and provide you with high-quality handmade products and services, specifically to:

• Fulfill & Deliver Orders: Process payments, manufacture custom items, print shipping labels, calculate shipping costs, and send order tracking updates.
• Communicate With You: Respond to inquiries, confirm custom design proofs, provide order status updates, and offer customer support.
• Marketing & Updates: Send newsletters, seasonal promotional offers, or event announcements if you have opted in. You may opt out of promotional emails at any time using the “Unsubscribe” link in the email.
• Improve & Secure the Site: Analyze website traffic, troubleshoot technical issues, detect fraudulent transactions, and enhance site navigation and customer experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share information with trusted third-party service providers who assist us in operating our e-commerce business:

• E-Commerce & Website Hosting: Platforms and database hosts supporting our storefront infrastructure.
• Payment Gateways: Secure payment processors handling credit/debit card transactions.
• Shipping & Fulfillment Partners: Postal and freight carriers (e.g., USPS, UPS, FedEx) to deliver your physical orders.
• Email & Marketing Automation: Services utilized to deliver transactional receipts and marketing emails.
• Legal Compliance: Authorities or legal entities if required by subpoena, applicable law, or to protect our legal rights, property, or safety.

4. Cookies and Tracking Technologies

Our website uses cookies and similar browser storage technologies to maintain shopping cart items, remember user preferences, and collect aggregated analytical data about site performance.

You can configure your browser settings to reject cookies or alert you when cookies are being placed. However, disabling certain cookies may impact core functionalities of the online store, such as cart checkout.

5. Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, tax, or accounting requirements, and resolve disputes.

We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable legal exceptions.
• Opt out of receiving marketing communications at any time.