Steeltown Handcrafts stands by our product quality, and our goal is your satisfaction. Please review our policies as follows:
Orders
Most orders of in-stock items, will ship within 3-5 business days. If there is a delay, we will notify you.
Custom designs, or items not in stock, will ship as soon as the item is complete. Detailed information will be provided during the order process, giving an estimated timeline.
Refunds / Returns
Custom work/orders – Due to the unique and complex nature of custom work, we do not offer refunds on custom orders. If there is an issue with your custom order, we will replace it for you.
For Non-Custom/In-Stock orders: Returns are accepted within 7 days of delivery. To be eligible for a return, your item must be unused and in the same condition and packaging that you received it in. You must contact us first to start the return process before returning any items.
To start the return process, please contact us.